Butterton Moor House and Garden in the Summertime

Butterton Moor House Holidays

Luxury Self-Catering Holiday Cottages

With Lovely Heated Indoor Swimming Pool

Parsons Lane - Butterton - Staffordshire - ST13 7PD

Lovely place to stay Winter or Summer

Terms and Conditions

Terms and conditions apply to guests and all members of their party (including day visitors). It is the guests’ responsibility to ensure that each member of their party is aware of and accepts the Terms and Conditions detailed below.

The owners reserve the right to cancel a booking without compensation or refund should guests not comply with any of the listed Terms and Conditions.

1. Arrival and Departure.

  Our bookings are from Saturday through to Saturday, particularly during busy periods, although short breaks are often available at other times. If you   require alternative arrival and departure days please contact us and we'll do our best to help.

  To ensure that our properties are ready for our guests, we ask that you arrive after 3.00pm and leave by 10.00am on your departure date.   Occasionally changes to these times can be accommodated by prior arrangement.

   2. Booking and Payment

Although availability of our properties shown on the website is constantly updated, the situation can change very quickly.

Bookings can be taken by completing the online Booking Form, which will be forwarded directly to us, or by telephone.

  A contact name, and contact details, including postal address, will be required at the time of booking. The person making the booking will be   considered to be the hirer, unless otherwise advised.

All bookings will be confirmed and payments acknowledged as soon as possible in writing, by post or by email.

All bookings will be considered provisional until:

a. The booking is confirmed by the guest with the required deposit, which should be received by us within 7 days of the initial booking.

b. Written booking confirmation is then received by the guest from ourselves.

A deposit of £150 per week (£100 for 3 night stays) for each property, which may be sent by cheque, is required to secure bookings. The balance is payable approximately 1 month before the start of your holiday. Deposits are generally non-returnable, however this may be discretionary.

Butterton Moor Loft sleeps 7 people and Butterton Moor Cottage sleeps 4 people.

For bookings made within 4 weeks of the holiday start date, it may be required for the full amount to be paid at the time of booking.

Payments are to be made by cheque to ‘Anita Brennan’. If posted, please address to Anita Brennan, Butterton Moor House, Parsons Lane, Butterton Moor, Staffordshire, ST13 7PD.

3. Cancellations

If it is necessary to cancel or change your booking, please contact us immediately and discuss the situation.

We reserve the right to retain deposits paid, other than in exceptional circumstances.

We will do our best to re-let the property, and should we be successful, a refund of deposit will be made, after an administration fee of £25 has been deducted.

If a cancellation is received up to one calendar month before a holiday is due to take place and we cannot re-let the property during that month, then payment in full will be required.

4. Safety

Butterton Moor Cottage, Butterton Moor Loft, the swimming pool area and the billiard/snooker room have a No Smoking policy.

Guests must be aware that the enrance to the swimming pool opens onto the poolside. Please ensure that children are supervised at all times, particularly in regard to use of the swimming pool and play area. We would like to remind you that we cannot accept any responsibility for childrens’ safety and wellbeing whilst using our facilities.

All children under the age of 16 and non-swimmers must be supervised at all time whilst in the pool or in the swimming pool area.

Diving is prohibited due to the shallow depth of the swimming pool.

A list of Swimming Pool Safety Instructions is displayed in each property and also in the pool area. These rules must be adhered to.

Guests may be asked to leave immediately if their conduct is considered to infringe our Terms and Conditions/rules or is likely to impair the enjoyment, comfort or safety of other guests. No refunds will be given in these circumstances.


5. General

The number of people occupying the properties must not exceed that stated at the time of booking, unless previously agreed. Sub-letting of the properties is strictly prohibited.

We must be informed of any visitors you may have during your stay. Unfortunately, due to insurance requirements our guests' visitors are unable to use our facilities.

In general, partly due to the location of the properties, we do not accept bookings for large groups of guests other than family groups. However, we are happy to discuss individual circumstances and please contact us before booking.

We may ask for a returnable £100 breakages deposit from larger groups.  This will be returned once the house has been checked and cleaned after departure.  All deposits will be cashed at the time of receipt and will be returned to the person making the booking and will be paid by cheque. 

The swimming pool, snooker room and childrens' play area are available to guests from 9am until 9pm. There may be times when the swimming pool is unavailable during the middle part of the day and guests will be informed beforehand if this is the case.

We must be informed beforehand if guests are likely to have visitors on site. Should the visitors wish to use any of the facilities it must be confirmed and agreed by us prior to use, when a daily rate may be applied. Visitors must abide by the swimming pool safety rules and be fully responsible for their own and their children's safety whilst on site.

We cannot accept responsibility or liability for loss or damage to guests' property, for personal injury, or for damage to bicycles or cars parked at our guests' risk.

We reserve the right, with prior notice whenever possible, to have access to the properties if necessary.

We try hard to maintain high standards of comfort and cleanliness at all times. The guests must, therefore, undertake to keep all furniture, fittings and effects in the same good condition as they were found. If extra cleaning is required after departure it will be charged to the guest.

Please report any damage or breakages to us as soon as possible in order that we can arrange for repair or replacement. Accidental damage or breakage of a minor nature will not normally be charged for, but we reserve the right to charge for any non-trivial damage, losses or additional cleaning required however caused. Immediate payment from the guest will be required to cover any such costs.

We are sorry, but in the interests of future guests, we are unable to accept pets.

 
We thank you in advance for adhering to these Terms and Conditions which are to help ensure the enjoyment and safety of all our guests.
 

Anita and Paul Brennan

e-mail Butterton Moor House Holidays at

info@buttertonmoorhouse.co.uk

Phone: 07813 018199 or 07941 297463